Boutiquo Support (iOS)
Get help
Email support@vibecoredigital.com with the word “Boutiquo” in the subject. Tell us your device model and what happened; a screenshot helps. We reply as fast as a small studio can, usually within a few days.
Purchases
If gems you bought did not arrive, keep the Game open with a connection for a minute and restart it; it finishes any purchase the App Store has not confirmed yet. Refunds are handled by Apple at reportaproblem.apple.com. Still missing? Email us with the order number from your receipt and we will sort it out.
Ads and privacy choices
Reward videos are always optional. To change your ad consent choice, open Settings → Ad privacy choices (shown where consent rules apply). To stop anonymous gameplay statistics, turn off Settings → Share gameplay stats.
Moving to a new device
With online play on, open Settings on your old device and make a transfer code, then enter it on the new device. The code works once and for 24 hours. Your boutique, coins and gems move over, and the old device is signed out of that boutique.
Report a player or a name
Visit the boutique and tap Report (or tap Report on a Runway card). Pick a reason, add a short note if you like, and choose whether to block them too. We read every report. To change your own names, open Settings → Names.
Delete your data
Boutiquo does not need an account, so there is nothing to sign up for and no email or password to delete.
Online play data (on our server)
In the Game, open Settings → Delete online data and confirm. This deletes, at once and for good, your player ID, cloud save, avatar and boutique names, public boutique, friends, likes, gifts, inbox, transfer codes and reports made about you. It is also removed from our database backups within about a week. You can keep playing offline afterwards.
Can’t open the Game any more? Email support@vibecoredigital.com from any address with the subject “Boutiquo delete my data” and your boutique name or friend code if you know it; we delete it within 30 days and confirm by reply.
Data on your device
To remove the boutique saved on the device, delete the app (this deletes its data on the device).
Data held by others
Advertising data is held by Google AdMob under Google’s policies; purchase records are kept by the App Store as required for payments. Gameplay statistics are held by Google Analytics for Firebase for at most 14 months and are not linked to your player ID; turning off Settings → Share gameplay stats stops them and resets the analytics ID on your device.
Contact
VIBECORE DIGITAL, British Columbia, Canada
support@vibecoredigital.com