UnPlagiarize Support

iOS · Check it. Fix it. Prove it.

Email support@vibecoredigital.com and a person will read it. If something went wrong inside the app, Settings → Report a problem sends us what you were looking at, which usually saves a round of questions.

Accounts

Do I need an account?

No. UnPlagiarize works fully without signing in, and there is no registration wall. You can link an Apple, Google or email credential later in Settings → Back up & restore if you want your credits and your subscription to survive a new device.

What happens if I do link one?

It keeps the same anonymous identity you already had and attaches a credential to it, so nothing you have bought is lost in the process. We process your email address only to recognise you again on another device. If you use Sign in with Apple and hide your address, we only ever see the relay address Apple gives us.

Does linking an account carry my documents across?

No, and this is deliberate. Your documents never leave your device, so there is nothing on our side to move. Use Settings → Back up & restore to write a backup file you control if you want to carry your history to a new device.

Purchases

How do I restore a purchase?

Open Settings → Restore purchases in the app. This asks the App Store for anything bought with your Apple Account and puts it back. If you bought credits or Pro while signed in to a different Apple Account, sign in to that one first, because purchases belong to the Apple Account that made them.

My credits or Pro have not appeared.

Try Settings → Restore purchases first. If it still has not arrived within a few minutes, email us with the date of the purchase and we will look it up. We never need your card details to do this.

How do I cancel or get a refund?

Cancel in Settings → your name → Subscriptions on your device. Cancelling stops the next renewal and leaves your access running until the end of the period you have already paid for. Refunds are handled by Apple at reportaproblem.apple.com. If Apple cannot help, write to us.

Do credits expire?

No. Credits are a one-time purchase and stay until you spend them. Anything the app has already worked out for you stays visible whatever your balance is.

Privacy and advertising

Why did the app ask to track me?

The free version shows advertisements through Google AdMob, and that counts as tracking under Apple’s definition, so iOS asks your permission first. Declining is fine. You still get the app, and advertisements are simply served without the advertising identifier. You can change your answer at any time in Settings → Privacy & Security → Tracking on your device. Pro removes advertisements entirely.

Where does my writing go?

Your documents and your history stay on your device. Text is sent to our server only when you ask for a cloud check, rewrite, explanation or cloud page reading, and it is processed and discarded rather than stored. The Privacy Policy lists exactly what is sent and what is kept.

How do I delete my data?

Settings → Delete all history clears the documents on your device. For anything on our server, use Settings → Delete my server data or email us. If you linked an account, Settings → Back up & restore → Delete account removes it along with your email address.

Using the app

The score looks wrong.

A low score is not proof that your work is original, and a high score is not proof that it is copied. The app searches public web sources only. It cannot see subscription databases, print-only material or unpublished work, and it is not connected to Turnitin or any institutional system. Treat the sources it shows you as the useful part, not the number.

The rewrite changed something it should not have.

Quotes, citations, numbers, URLs and proper nouns are protected before a rewrite runs and put back afterwards. If something still came out wrong, please send it with Report a problem. That is exactly the case we want to see.

A check failed or found no sources.

Web search occasionally fails, and the app says so rather than quietly returning zero. Try again in a few minutes. Your daily allowance is not spent on a check that failed.