Lumenroot Support (Android)
Lumenroot is developed by VibeDeV and published by VibeCore Digital. This page covers the Android version from Google Play.
Contact
Email: support@vibecoredigital.com
Tell us your device model, your Android version and the app version (Android Settings → Apps → Lumenroot), and describe what happened. For a purchase, the Google Play order number helps us find it quickly.
Frequently asked questions
I bought Remove Ads and changed phones. How do I get it back?
One-time purchases are tied to the Google account you bought them with on Google Play. Sign in to that same account on the new device, install Lumenroot from Google Play and open it; the purchase is restored once Google Play confirms it. Consumable items, such as coin packs, are used up once spent and are not restored.
If a purchase does not come back, email us with the Google Play order number (it starts with GPA.).
I reinstalled and my progress is gone.
Progress, coins and settings are stored on your device only. There is no account and no cloud copy, so uninstalling the app removes that data. Purchases are the exception: they come back as described above.
How do I get a refund?
Payments for the Season Pass, Remove Ads, the Starter Pack and the amber packs are processed by Google Play, so refunds follow Google Play's refund policy. You can request one from your Google Play order history. Google explains the options in its refund help article.
How do I change my ad choices?
Players in the EEA, the UK and Switzerland see Google's consent form on first launch. The consent form appears on first launch where it is required. You can also opt out of personalised ads in your device's advertising settings.
Deleting your data
Lumenroot does not use accounts and keeps your game data on the device. Uninstalling the app removes it. We do not hold a copy on a server. Data processed by Google services (ads, Google Play, Play Games) is covered by Google's privacy policy.
Privacy
Privacy Policy · Terms of Service
Developer: VibeDeV · Publisher: VibeCore Digital, Surrey, British Columbia, Canada