Lumenroot Support (iOS)
Lumenroot is developed by VibeDeV and published by VibeCore Digital. This page covers the iOS version from the App Store. The Android version has its own support page.
Contact
Email: support@vibecoredigital.com
Tell us your device model, your iOS version and the app version, and describe what happened. For a purchase, the date and the product name help us find it quickly.
Frequently asked questions
I bought Remove Ads and changed devices. How do I get it back?
One-time purchases are tied to the Apple Account you bought them with. Sign in to that same Apple Account, install Lumenroot from the App Store, then use Restore Purchases in the Shop. Restoring is free. Consumable items, such as currency packs, are used up once spent and are not restored.
I reinstalled and my progress is gone.
Progress and settings are stored on your device only. There is no account and no cloud copy, so deleting the app removes that data. Purchases are the exception: restore them as described above.
How do I get a refund?
Payments for the Season Pass, Remove Ads, the Starter Pack and the amber packs are processed by Apple, so refunds are handled by Apple under its policies, not by us. Request one at reportaproblem.apple.com.
How do I change my ad choices?
Players in the EEA, the UK and Switzerland see Google's consent form on first launch. Tracking is controlled at the App Tracking Transparency prompt, and you can change it at any time in Settings → Privacy & Security → Tracking. Declining only makes ads non-personalised; it does not remove them.
Deleting your data
Lumenroot does not use accounts and keeps your game data on the device. Deleting the app removes it. We do not hold a copy on a server. Data processed by other services (ads, the App Store, Game Center) is covered by those companies' privacy policies, which our privacy policy links to.
Privacy
Privacy Policy · Terms of Service
Developer: VibeDeV · Publisher: VibeCore Digital, Surrey, British Columbia, Canada